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Kartsonas Agency, Inc.
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The winter of 2017-2018 dropped more than 190 inches of snow on Erie, Pennsylvania, the hometown and namesake of Erie Insurance. On one day during the week of Christmas, 65 inches fell. Roads and businesses were forced to close… but at Erie Insurance, many teams didn’t skip a beat.
Sombath Inthavong, a product rating and analytics manager at ERIE, was a part of one of the teams that were able to carry on with business as usual. How? By deploying a business continuity plan.
Inthavong and his team telecommuted that entire week, bypassing the need to brave the elements and keeping ERIE running smoothly. Telecommuting allowed the team to maintain business functions without interruption.
“Preparation is the key to success,” said Inthavong, who facilitated practice drills with his team well before the snow started falling. “Our team had practiced different scenarios throughout the year, so when the time came to put our business continuity plan in place, we were ready.”
Your customers will often expect you to be open for business and available despite significant challenges. Here are some considerations for telecommuting safely and smoothly:
Some things you just can’t anticipate (that’s why we’re here!) but others are made easier with preparation. When we say we’re with you, we mean you have our undivided attention when you need it. At ERIE, we’re here to understand your business, anticipate future needs, help when things go wrong, and get you back to business right away.
Haven’t heard of us? Erie Insurance started with humble beginnings in 1925 with a mission to emphasize customer service above all else. Though we’ve grown to reach the Fortune 500 list, we still haven’t lost the human touch.
Contact Kartsonas Agency, Inc. today to experience the ERIE difference for yourself.